General Terms



PAYMENT
A deposit of 25% of the total price will be requested when you book. The balance must be paid at the latest 4 weeks before the start of your holiday. If you make a late booking, the whole price must be paid when you book. Our prices include the accommodation and the amenity charges (water, electricity, heating). But our prices do not include the Tourist Tax, which must be paid the day you arrive, any supplementary services, and the cleaning charges at the end of your holiday. Accommodation for a specified number of persons may in no wise be used by a larger number of persons.


ALTERATION / CANCELLATION OF THE HOLIDAY AND ADDITIONAL FACILITIES BY THE CLIENT

You must notify us by letter of any cancellation or alteration, which will take effect from the date of receipt.

If you advise us more than 60 days before the start of your holidays, we will retain 100 euros as cancellation fees on the deposit.

If you advise us less than 60 days before the start of your holidays, we will retain the following charges:

* Between 60 and 30 days prior to your arrival: 25% of the total cost of your holiday including extras.

* Between 29 and 15 days prior to your arrival: 50% of the total cost of your holiday including extras.

* Between 14 and 8 days prior to your arrival: 75% of the total cost of your holiday including extras.

* 7 days or less before your arrival: 100% of the total cost of your holiday including extras.

* Non-appearance on arrival day: 100% of the total cost of your holiday including extras.

 

Non-appearance at your holiday destination

If you do not appear at your holiday destination, we will retain the following charges:

100% of the total cost of your holiday including extras.



SERVICES*

*Included in the rental price:

- Sheets and pillowcases for the number of people for whom the booking has been made

- Cable television

- Ski locker with a boot dryer (access in the INTERSPORT shop)

- Sauna

*options to be booked with the accommodation

- The cleaning at the end of your holiday (80 euros)

- Pass animal (50 euros)

 


ARRIVAL : You can pick up the keys from 5 pm onwards on the day you arrive. You will be asked for a guarantee deposit of 500 euros (400 euros for breakages or damage; 100 euros for cleaning at the end of the holiday). If you are going to arrive late, please let us know, so that we can make appropriate arrangements.

DEPARTURE : You must move out of the accommodation between 9 and 9.30 am on the day when you are leaving. The flat must be perfectly clean. The guarantee deposit will be given back to you after we have checked over the flat, and deducted amounts corresponding to any damage. If you leave before 9 am, the guarantee deposit will be returned to you by post.